Faq

Frequently Asked Questions


We won’t be able to edit the details once the product is shipped but we will try our best to reroute your parcel. Kindly email us at cs@cowkart.com  along with changed address.
Kindly check if someone else has received the product on behalf of you. If not, then wait until the end of the day—packages can show as delivered while still in transit. If you are still unable to locate your item, email us on cs@cowkart.com along with your order details.
Yes, you will receive it together. Cowkart.com is an aggregator and we manage the inventory. We also believe we must take the responsibility in packing, delivering and handling quires at the highest standards.
We request you to go through our return policy here . If the product meets our return guidelines you can send us an email at cs@cowkart.com with your order details and we’ll resolve the issue.
For eligibility of refund, please check our refund policy here. https://www.cowkart.com/returns-refunds/
You can chat with our customer support executive on our website and or simply write to us at cs@cowkart.com . In case you still want to talk to one of our support executive, we are available on call on 8883-271-271, Monday to Sunday 10 AM to 06 PM.
Cowkart.com is our brand name and our company is registered under the name of Phanin Ventures Private Limited.
  • Our dedicated logistics partner delivers the orders faster either by Air or Surface.
  • Do contact our live chat executive to check the possible options we can afford to offer to get your parcel as quickly as possible.
We apologize for confusion caused. Kindly email us at cs@cowkart.com along with the image of product received and we will ensure you get the product you ordered at the earliest.
  • Courier guys usually call you before they attempt the first delivery of the products.
  • Normally, there are two attempts made at delivery. You may inform someone who is available to collect the parcel (and pay cash in case of COD) on your behalf.
  • If both attempts fail, the parcel is returned to Cowkart.