We have a dedicated page to help you with this, you can find the link to it at the bottom of the page. For now  you can click here to know your Order Status: https://www.cowkart.com/order-tracking/
For eligibility of refund, please check our refund policy here. https://www.cowkart.com/returns-refunds/
We apologize for confusion caused. Kindly email us at [email protected] along with the image of product received and we will ensure you get the product you ordered at the earliest.
We request you to go through our return policy here . If the product meets our return guidelines you can send us an email at [email protected] with your order details and we’ll resolve the issue.